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Xbox One X drive mechanism repair. Is this the right repair for you?

>Xbox One X doesn’t eject discs
>Xbox One X disc drive makes a grinding noise
>Xbox One X drive is scratching discs

The KittDigital Service

  • No-Fix No-Fee
  • Courier Collection available
  • 3 – 5 working day standard turnaround
  • High-quality parts only
  • Price includes parts and return delivery via UPS or DPD

 

What causes an Xbox One X drive mechanism fault?

The main reason we see Xbox One X’s with drive faults coming in are caused by accidental damage. If a disc isn’t inserted perfectly straight it can dislodge the rollers that bring the disc in and out again. If any pressure is put on the console where the disc drive is, it can cause the housing of the drive to bend preventing discs from being inserted properly. 

We have found that younger members of the family have used the Xbox One X disc slot as a letterbox. We have found a huge range of objects inside drives from fridge magnets and coins to half-eaten sandwiches, playing cards etc. This can cause all sorts of issues and sometimes can damage the laser too (see Xbox One X laser repair)  

Another common fault is where the Xbox One X drive ejects discs on its own. You may be playing a game and the Xbox One X ejects the disc. This can be a problem with the eject sensor and other parts of the drive mechanism. 

NOTE  If the disc drive is completely unresponsive, not making a noise at all or not attempting to accept a disc, the drives logic board may need to be swapped. Please see the details for this repair on the Xbox One X Logic Board repair page.

How do we repair an Xbox One X drive mechanism?

The first thing we do before any repair is to test the console to confirm the fault. We clean out any dust as we go. We then proceed to open the Xbox One X and remove the internal PSU. We then have access to the disc drive. 

We inspect the internal parts, gears and motors to see where the fault lies. Any faulty parts are replaced, the Xbox One X mechanism is realigned and tested out. We will test the Xbox a number of times on our testing bench prior to releasing it for dispatch. 

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