Goods Ordered In Error Or No Longer Needed
Clients who wish to return items they have ordered in error or no longer want/need may be able to do so, but it is at the sole discretion of the manufacturer. To initiate a return, claims must be made within 5 business days of item receipt. To facilitate the return process, please note the following guidelines:
Restocking Fee:
- A restocking fee ranging from 10% to 50% will be incurred on any returns accepted by the manufacturer.
Condition of Items (Assuming Manufacturer approves the return):
- Items must be unopened and new, with all security seals intact.
- It is essential that the items are in their original condition and packaging, free from any signs of use or damage.
Return Shipping:
- You are responsible for organising and paying for the return of the items using a trackable courier service.
- This ensures that the return can be monitored and verified, providing necessary proof of return delivery.
Manufacturer Inspection:
- Once the returned items are received by the manufacturer, they will conduct a thorough inspection.
- The manufacturer will check that the items are unopened and new, in compliance with the return policy guidelines.
Declined Returns:
- If the manufacturer determines that the items have been used or are not in their original condition, they may decline the return.
- In such cases, it becomes the responsibility of the customer to arrange collection of the declined items.
- Failure to collect the declined items within 30 days may result in their disposal with no refund provided.
Credit Issuance:
- Upon acceptance of the return, a credit will be issued to the customer.
- The credit amount will be reduced by the restocking fee and the original delivery charge incurred at the time of purchase.
Please note that if the product has been opened, it is unlikely that the manufacturer will accept the return.
Goods Reported Faulty More Than 14 Days After Receipt
Reporting Beyond the 14-Day Period:
If you encounter any issues or malfunctions beyond the initial 14-day period, then you must contact the manufacturer directly and make use of the included hardware warranty.
Goods Reported Faulty Within 14 Days of Receipt
If you identify a fault in a received item, you must report it to as as soon as possible via email to info@kittdigital.com
Upon receiving your report, we will first need to ensure that full troubleshooting has been completed
The troubleshooting may be conducted by our in-house team or in collaboration with the product manufacturer to validate the reported fault.
Return Organisation and Replacement:
- If the fault is confirmed by the manufacturer and they authorise a replacement, we will guide you through the return process to ensure a seamless experience.
- All goods must be returned in their entirety, including all original accessories and packaging.
- Once we receive the complete return, we will prioritise the dispatch of a replacement product to you. (Some manufacturers authorise an advanced replacement and if that is the case we will get your replacement out first before organising the return)
Declining any Replacement and Restocking Fee:
- In the event that you choose to decline the replacement product, a restocking fee will apply and is set by the manufacturer
- The restocking fee ranges between 10% and 50% of the original purchase price and we will advise you of this once we are notified by the manufacturer of the amount.
Goods Damaged In Transit
If your goods were damaged during transit, you must notify us via email to info@kittdigital.com within 3 days of receiving the items. This ensures that we can promptly address the issue and provide a suitable solution. Additionally, if you notice any visible damage to the goods upon delivery, it is crucial to mark the delivery note accordingly.
- Report any transit damage to us within 3 days of receiving the goods.
- If goods are visibly damaged upon receipt, mark the delivery note accordingly.
- A replacement product will be shipped to you
- If you decline the replacement, a restocking fee of 10-50% will be charged as defined by the manufacturer at the time.